It is possible to book a private transfer service in Havana with a minimum of 96 hour in advance

It takes approximately 30 minutes to get to the city center from José Martí International Airport. If you are traveling from Varadero, it takes 2 hours and 20 minutes. Please note that you have to be in the Airport at least 3 hours in advance.
Shared transfers are only from hotels, and are not available for pick up from private addresses, such as apartments.

For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question. For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

Airports: 1 hour from the plane's arrival time.
Hotels: 5 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply

Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Hotels: the driver will wait outside the building. If it's possible to park, the driver will wait at reception.

Unlike our competitors, our prices are final, and include all fees. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.

The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.

1 hand luggage and 2 large suitcases per person
The maximum dimensions per type of suitcase are:

Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.

No

The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email

Flights are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

Although the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.