Privacy Policy


    “JELOUU HOLIDAYS” informs website users about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through its website. In this sense, “JELOUU HOLIDAYS” guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 15/1999 of December 13, Protection of Personal Data and in Royal Decree 1720 / 2007, of December 21, which approves the LOPD Development Regulation, and the General Data Protection Regulation (GDPR) (EU) 2016/679.

    SECURITY MEASURES

    In compliance with current legislation on data protection, included in Royal Decree 1720/2007, users are informed that, in “JELOUU HOLIDAYS”, technical and organizational measures have been adopted in accordance with the provisions of the cited regulations. The personal data that are collected in the forms are subject to treatment, only, by the staff of “JELOUU HOLIDAYS” or the Treatment Managers established here. The appropriate security levels have been adopted for the data provided and, in addition, all the technical means and measures at their disposal have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the data that we receive.

    DATA TRUTH

    The Client or User declares that all the data provided by him are true and correct and undertakes to keep them updated, communicating, to “JELOUU HOLIDAYS”, any modification of them. The user will be responsible for the veracity of their data and will be solely responsible for any conflicts or disputes that may result from their falsity. It is important that, so that we can keep the personal data updated, the user informs “JELOUU HOLIDAYS” whenever there has been any modification in them. Otherwise, we cannot answer for its truthfulness.

    EXERCISE OF RIGHTS

    The LOPD and the GDPR grant the interested parties the possibility of exercising a series of rights related to the processing of their personal data. As long as the user data is processed by “JELOUU HOLIDAYS”, they may exercise their rights. To do this, the user must go, providing documentation proving their identity (ID or passport), by email to onlinetours@onlinetours.es, or by written communication to the address that appears in our legal notice. Said communication must reflect the following information: Name and surname of the user, the request request, the address and the supporting information.

    The exercise of rights must be performed by the user. However, they may be executed by an authorized person as the legal representative of the authorized person. In this case, the documentation proving this representation of the interested party must be provided.

    The user may request the exercise of the following rights:

    • Right to request access to personal data.

    • Right to request rectification (if they are incorrect) or deletion.

    • Right to request the limitation of their treatment, in which case they will only be kept by “JELOUU HOLIDAYS” for the exercise or defense of claims.

    • Right to object to the processing: “JELOUU HOLIDAYS” will stop processing your data, unless for legitimate reasons or the exercise or defense of possible claims must continue to be processed.

    • Right to data portability: in case you want your data to be processed by another firm, "JELOUU HOLIDAYS" will facilitate the portability of your data to the new person in charge.

    In the event that consent has been granted for any specific purpose, the user has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

    If a user considers that there is a problem with the way “JELOUU HOLIDAYS” is handling their data, they can direct their claims to the Security Manager or the corresponding data protection authority, the Spanish Agency for Data Protection being the indicated in the case of Spain.

    CONSERVATION OF DATA

    The disaggregated data will be retained without deletion period. As for the data of Clients, the period of conservation of personal data will vary depending on the service that the Client contracts. In any case, it will be the minimum necessary, being able to be maintained until:

    • 4 years: Law on Infractions and Sanctions in the Social Order (obligations regarding membership, registration, cancellation, contributions, payment of salaries ...); Arts. 66 et seq. General Tax Law (accounting books ...)

    • 5 years: Art. 1964 Civil Code (personal actions without special term)

    • 6 years: Art. 30 Commercial Code (accounting books, invoices ...)

    • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.

    Users of mailing lists or those uploaded by “JELOUU HOLIDAYS” to pages or profiles of RRSS, will be retained until the user withdraws consent.

    Candidate data (C.V.), if any: If the candidate is not selected, “JELOUU HOLIDAYS” may keep his / her curriculum stored for a maximum of two years to incorporate it into future calls, unless the candidate states otherwise.

    DATA COLLECTION AND TREATMENT

    “JELOUU HOLIDAYS” has the duty to inform the users of its website about the collection of personal data that can be carried out, either by sending email or by completing the forms included in the website. In this sense, “JELOUU HOLIDAYS” will be considered as Responsible for the data collected through the means described above.

    In turn, “JELOUU HOLIDAYS” informs users that the purpose of the treatment of the data collected includes the attention of requests made by users, the inclusion in the contacts agenda, the provision of products or services and the management of the business relationship. The operations, procedures and technical procedures that are carried out in an automated or non-automated way and that allow the collection, storage, modification, transfer and other actions on personal data, are considered to be the Processing of personal data.

    The "JELOUU HOLIDAYS" Website has SSL encryption, which allows the User to securely send their personal data through the contact forms on the website.

    "JELOUU HOLIDAYS" makes available to users a series of telematic mechanisms for the collection and processing of their personal data, with the purposes set out above. The personal data provided electronically, either through email, the contact forms on this website or online contracting will be used for the commercial and administrative management of customers and users of the company. These data will be processed through servers managed by https://www.acens.com/, which is also the company that provides email services, and, which will be considered as Treatment Manager.

    For its part, the email and name data will be incorporated into a database for sending commercial communications and manage the subscription to the services requested by the client or user, managed through the servers of https: // acumbamail. com /, which will also be considered Treatment Manager. You can unsubscribe at any time by clicking on the link you will find in our communications, or by sending a request to exercise your right to the company in charge of the Treatment or to “JELOUU HOLIDAYS”.

    Our email service provider, through which communications will be made, is Google, LLC, through Google Suite.

    As established by the LSSICE, “JELOUU HOLIDAYS” undertakes not to send commercial communications without identifying them as such. For this purpose, the information sent to customers for the maintenance of the existing contractual relationship will not be considered as commercial communication.

    In any case, only the precise data will be obtained to be able to perform the contracted service, or to be able to respond adequately to the request for information made by the user.

    Occasionally, personal data will be provided through links to third-party websites. In this case, at no time will the “JELOUU HOLIDAYS” staff have access to the personal data that the Client provides to said third parties.

    SOCIAL NETWORKS

    “JELOUU HOLIDAYS” has a profile in the main social networks of the Internet (Facebook, Twitter, LinkedIn, YouTube, Google+), recognizing itself in all cases Responsible for the treatment of the data of its followers, fans, subscribers, commentators and other profiles of users (hereinafter, followers) published by “JELOUU HOLIDAYS”. The treatment that “JELOUU HOLIDAYS” will carry out with said data within each of the aforementioned networks will be the one that the social network allows for corporate profiles.

    “JELOUU HOLIDAYS” may inform its followers, when the law does not prohibit it, by any means that the social network allows about its activities and offers, as well as provide personalized customer service. In no case "JELOUU HOLIDAYS" will extract data from social networks, unless the user's consent to do so is obtained promptly and expressly (for example, for the realization of a contest).

    STAFF SELECTION

    The applicant who sends electronic communications to “JELOUU HOLIDAYS”, in order to access the Entity's personnel selection processes, authorizes us to analyze the documents submitted (for example, the CV), all the content that is directly accessible through Internet search engines (for example, Google), the profiles that you maintain in professional social networks (for example, LinkedIn), the data obtained in the access tests and the information that you reveal in the job interview, with the objective of valuing your candidacy and being able, where appropriate, to offer you a position. In case the candidate is not selected, “JELOUU HOLIDAYS” may keep his C.V. for a maximum of two years, to incorporate it into future calls, unless the candidate states otherwise.

    COMMUNICATION OF INFORMATION TO THIRD PARTIES

    “JELOUU HOLIDAYS” will not transfer or communicate your data to any third party, except in the cases provided by law or when the provision of a service implies the need for a contractual relationship with a treatment manager, and always in accordance with the general conditions approved by the user before hiring it. Thus, when contracting our services, the user accepts that any of them may be, totally or partially, subcontracted to other persons or companies, which will be considered as Treatment Managers (Article 3.g of the LOPD), with which The corresponding confidentiality agreement has been agreed, or adhered to its privacy policies, established in their respective web pages. You also agree that some of the personal data collected will be provided to these Treatment Managers, when necessary for the effective performance of the contracted service. The user may refuse to transfer your data to the Processors, by written request, by any of the means previously referenced.



    CONFIDENTIALITY

    The information provided by the client will, in any case, be considered confidential, without being able to be used for other purposes than those related to the contracted services or products purchased from “JELOUU HOLIDAYS”. "JELOUU HOLIDAYS" undertakes not to disclose or disclose information about the client's claims, the reasons for the advice requested or the duration of his relationship with him.



    VALIDITY

    This privacy and data protection policy has been written by EXPERTOS LOPD®, a data protection company, as of May 25, 2018, and may vary depending on the changes in regulations and jurisprudence that may occur, being the responsibility the owner of the data reading the updated document, in order to know their rights and obligations in this regard at all times



    TERMS OF USE

    This Website contains texts prepared for informational or informational purposes only, which may not reflect the current state of the legislation or jurisprudence, and that refer to general situations, so its content should not necessarily be applied by the user to cases concrete.

    This website details the services offered by “JELOUU HOLIDAYS”. Its use implies acceptance of the following conditions, declining to make any claim on them:

    a) The use of this website is aimed at persons of legal age.

    b) “JELOUU HOLIDAYS” may modify the content of the website, its services, rates, guarantees, etc., at any time and without prior notice.

    c) "JELOUU HOLIDAYS" may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not sell the products and services of these linked pages, nor do we assume any responsibility for them, or for the information contained in them, or their veracity or legality, or any effects that may arise. In any case, “JELOUU HOLIDAYS” states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morals or public order, proceeding to the immediate withdrawal of the redirection to said website, informing from the competent authorities the content in question.

    d) The prices indicated on the website, if any, will be valid except for typographical errors, and subject to change without notice.

    e) It is not necessary to register on the web, nor provide any personal data, to navigate it.

    f) “JELOUU HOLIDAYS” cannot guarantee the uninterrupted or totally error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

    g) “JELOUU HOLIDAYS” offers its services and products indefinitely, and may, however, suspend the provision thereof, unilaterally and without prior notice.

    h) “JELOUU HOLIDAYS” will not be liable for damages and losses, own or to third parties, caused by misuse of this website by the client.

    i) The user undertakes not to use this website or the services offered therein for activities contrary to law, public order or these conditions.

    j) “JELOUU HOLIDAYS” is not responsible for viruses that have their origin in a telematic transmission infiltrated by third parties generated in order to obtain negative results for a computer system.

    k) “JELOUU HOLIDAYS” is not responsible for the information and content stored, by way of example but not limitation, in forums, chat's, blog generators, comments, social networks or any other means that allows third parties to publish content from independently on the provider's website. However and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "JELOUU HOLIDAYS" is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of all content that could affect or contravene national, or international law, third party rights or moral and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the administrator of the website immediately.

    l) This website has been reviewed and tested to work properly. In principle, proper operation can be guaranteed 365 days a year, 24 hours a day. However, "JELOUU HOLIDAYS" does not rule out the possibility that there are certain programming errors, or that causes of force majeure, natural catastrophes, strikes, or similar circumstances that make access to the website impossible.

    m) The opinions expressed in them do not necessarily reflect the views of “JELOUU HOLIDAYS”. The content of the articles published on this Website cannot be considered, in any case, as a substitute for legal advice. The user must not act on the basis of the information contained in this Website without first resorting to the corresponding professional advice.

    In short, the user is solely responsible for the use made of the services, content and links included in this website.

    COOKIES POLICY

    Use of cookies on the web and applications of “JELOUU HOLIDAYS”

    In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce we inform you of the use of cookies on the websites and applications of “JELOUU HOLIDAYS SA” (“JELOUU HOLIDAYS”, in ahead), in order to facilitate and improve the navigation to users, remembering where they browsed on the website, preferences and display settings, and offering each user information that may be of interest.

    What are cookies?

    A cookie is a file that is downloaded to your computer or the device you use (Smartphone, tablet, connected TV ...) when accessing certain web pages or applications. Cookies allow, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about the browsing habits or preferences of a user or their equipment and, depending on the information they contain and the way in which they use Your equipment can be used to recognize the user.

    A cookie is stored on a computer in order to identify the browser while interacting with our websites or applications. A website can set a cookie in the browser if its preferences allow it. A browser only allows a website to access the cookies it sets, not those established by other websites.

    Why are cookies important?

    “JELOUU HOLIDAYS” uses these cookies for operational reasons (for example, session cookies), and for ease of use, to make web browsing easier and more user-friendly, for example, remembering user aspects such as your language, country, browser, etc ... Certain cookies are essential for you to use our services.

    Types of cookies

    Technical Cookies: to help improve the quality of our service, including storing user preferences, search results, as well as tracking user trends.

    Statistical cookies: collect information about the visit date, the URL and the title of the visited web page. The reports generated with this information will be purely statistical giving information about the browsing behavior anonymously.

    Session cookies: save user type information, saving the user nickname to avoid introducing it page by page, encrypted information and information about the user's favorites are also saved.

    Analytical Cookies: they are used to track the search engine from which the website has been visited and what search terms were used to find it, calculate the time spent on the website in each session and the number of times the user You have visited the page.

    The following cookies are used on this website:

    - Own cookies

    Cookie Name Purpose

    JSESSIONID Session This cookie is used by the PHP encryption language to allow the SESSION variables to be saved on the web server. This cookies is essential for the operation of the website.

    -Cookies of Third Parties

    Cookie Name Purpose

    Analytics cb-enabled, __ga, __gat Statistical reports on how users find the website and how they use it: pages visited, length of stay, type of browser ... More information

    Types of cookies due

    Cookies used in “JELOUU HOLIDAYS” are persistent, that is, they are permanently installed in your browser and are activated every time you visit the site, as long as its use is not deactivated.

    Cookie settings

    To know how to configure the management of cookies in your browser you can consult the following links of the main browsers and devices:

    -For Internet Explorer ™ -For Safari ™ -For Chrome ™ -For Firefox ™

    -For Opera ™ -For Android ™ -For Edge ™

    Acceptance of cookies

    When accessing this website or application for the first time, you will see a window where you are informed of the use of cookies and where you can consult this "Cookies Policy". If you consent to the use of cookies, continue browsing or click on a link, it will be understood that you have consented to our cookies policy and therefore the installation of cookies on your computer or device.

    If you want, you can change the cookie settings at any time, configuring your browser to accept, or not, the cookies you receive or for the browser to notify you when a server wants to save a cookie. We inform you that in the case of blocking or not accepting the installation of cookies, it is possible that certain services are not available without the use of them or that you cannot access certain services or take full advantage of everything that our websites and applications give you offer

    "JELOUU HOLIDAYS" thanks you for consenting to the acceptance of cookies, this helps us obtain more accurate data that allow us to improve the content and design of our websites and applications to adapt them to your preferences.